Part of my new career is talking about death/dying and grief/loss, and part of the goal is to help improve the medical system. I admit, I am hard to please when it comes to hospitals and doctors. It’s not because I’m cynical and picky, but I do honestly believe that our system is very, very broken.
When I went to Punta Cana for four days, so many people told me I needed to go for a whole week. Boy, would I love that. You barely get time to drop your guards down and it’s time to return. But I’m a single mom, a therapist, and I help take care of my dad. I just feel like I can’t be gone longer than that. And sure enough, there was one client emergency and my dad ended up in the hospital. Sigh.
Anyhow, I have to say, I love Millard Suburban Hospital. Dad has been there three times since April. Of course no person or entity is perfect, but I really like these guys. When I got the text about Dad, I started in right away. First I had to handle a situation for Frankie because obviously Dad wouldn’t be staying with him if he was in the hospital. Next was sorting out what was actually going on. Dad does his best to understand the medical stuff, but sometimes things get mixed-up. Everyone who was local was visiting him and trying to talk to doctors, but there was some confusion.
I called the hospital and explained my dilemma of being Dad’s medical advocate (as well as legal and financial) but that I was out of the country. I got a call back from the nurse practitioner. She remembered me and Dad from October’s stay. I immediately felt better. She did her best to explain what was going on. She also said he was stable and I didn’t need to get on a plane and come home. She also said she would call every day and let me know if there was any change.
She did exactly that. She even remembered to say “Happy Birthday” in her message on the day of my actual birthday. (She is turning 50 this year too!) She also had the surgeon call me directly. He explained things to me even further. He was able to clarify some of the more confusing aspects of what was happening, which turned out really just to be a clarification of terms. I told him that I was returning home Tuesday night but not until midnight. I asked if there was any way to keep Dad there until Wednesday so he was not released to his apartment where he lives alone. No problem.
He did exactly that.
I really appreciate this hospital. I figure I do enough complaining about all the bad stuff that happens, I wanted to acknowledge the good stuff that happens. I think I would like to go there if I ever have the need to be in a hospital. Thank you to all the staff who took such good care of a man who all of his family love very much. And thank you for bothering to care about a 50-year-old who was on a much-needed break. You put my mind at ease, which all the beautiful paradise-like sun in the world couldn’t have done if I was worried about my father. Kudos!
(P.S. For those of you that follow me on Facebook, yes! This is the same surgeon that I met in person when I got home and could barely concentrate because he was so handsome… Just another perk of the hospital!)